Creating a newsletter using design thinking involves understanding the audience's needs, brainstorming creative content ideas, and iterating through feedback to refine the design. By empathizing with readers, conducting research, and testing prototypes, the newsletter is tailored to deliver valuable and engaging content that aligns with their preferences. Visual aesthetics, layout, and interactive elements are also considered to enhance the user experience and effectively communicate messages.
One-page flyer
Organization Newsletter
DEI Newsletter
Job Aid
Job Aid
Nano learning is a concise and focused approach to learning that aims to provide quick bursts of information to address specific needs or challenges.
In the context of a job aid created for CP escalations, nano learning can be utilized to deliver targeted and actionable content related to handling customer complaints and escalations effectively.
This job aid offers employees easily digestible and accessible resources, such as an overview of the team's responsibility, best practices to reach out to this team, and support in navigating and resolving complex customer issues, ultimately enhancing their skills and confidence in reaching out to the correct team at the correct time.
We are evaluating this nano learning through the direct impact of reduction in the number of tickets in the escalation queue that are in error, and the time that is gotten back to focus on high-profile escalations.
AWS Billing
The AWS Billing newsletter summary provides a concise overview of the latest updates, career stories, and insights related to AWS billing. This summary serves as a valuable resource for AWS teams, helping them stay informed of the latest events and changes occuring in the organization.
DEI Newsletter
One-page Flyer
Design thinking methodology can be applied to create a new hire resource that effectively addresses the needs and challenges of new employees. The process starts with empathizing with new hires to understand their experiences, expectations, and pain points during onboarding. Through the ideation phase, brainstorming and collaboration sessions can generate creative ideas for the resource, considering various formats such as interactive guides, videos, or onboarding portals.
Prototyping and testing the resource with a small group of new hires allows for feedback and iterative improvements. By incorporating user feedback, the resource can be refined to better meet the specific needs of new hires. Additionally, design thinking encourages an iterative approach, allowing for ongoing evaluation and adjustment of the resource as new insights emerge from the onboarding process. This iterative process ensures that the new hire resource is user-centered, engaging, and effective in providing the necessary information and support for a successful onboarding experience.
We evaluated the success of this resource through CSAT scores from new hires, and other learners who are reviewing this resource. We received a CSAT of Very Satisfied.
